What is the Return Policy? Our return policy is carefully detailed on the Check-Out page of your shopping cart. However, in general summary, our policy is limited to 30 days, unused, undamaged, original packaging, and the buyer pays for shipping returns.
What are the shipping options and rates? We try to use the most cost effective and reliable methods of shipping. We use UPS and USPS for all of our outgoing orders. The shipping rates are calculated by the weight and size of the products ordered.
What if I need expedited shipping? Please send an email to: 24DogPaws@Gmail.com. With the subject: Expedited Shipping. We are happy to try to accommodate a special request if possible.
When will I receive my order? You should receive an email confirmation when your order is being processed with that information. Estimated shipping preparation and turn around should be between 3 -5 days. However, if you have made any special requests, or we need to delay shipping due to inventory concerns, your email confirmation will include those details.
What do I do if I never received my order? Please send an email to: 24DogPaws@Gmail.com Subject: Order not received.
How do I make changes to an order I've already placed? You can make changes to an already existing order as long as it has not shipped. Please send an email to: 24DogPaws@Gmail.com. Subject: Order Changes and Order # / Last Name
Where are you located? We are located in south Florida, USA.
How is the product made? The dog bed covers are all painstakingly hand made, with time and attention to detail. We use the highest quality of fabrics, zippers, memory foam pillow inserts and even thread, so that your bed will never fall short of making you and your dog very happy.
Are there different sizes? Yes, We currently offer 2 shapes in sizes. It may be possible to make a custom size if you are using an existing dog bed insert that you already have. PLEASE INQUIRE by email. We are happy to try to oblige.
How do I contact you if my question is not answered here? Please send all questions by email to: 24DogPaws@Gmail.com. Subject: Questions.